Did a quick study on NBN around town as some shop owners were distressed that theirs was regularly not working
and took a week or more to get someone out. So I rang NBN with ID loc number after informing our provider we were
having problems. After asking why it would take someone to come out a week later when we knew they had a contractor
down the road, told me that they were from Qld??? When I asked her name and if the call had an ID number she promptly hung up, lol.