Nab stole/froze my deposited cash funds today in some sort of...

  1. 278 Posts.
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    Nab stole/froze my deposited cash funds today in some sort of glitch. It's taken 2 calls to get them to acknowledge it... first call the girl insisted it was previously owing... but the transaction lists dont lie... she had no idea.


    Walking them through the problem on my account... one transaction at a time till... they realise they took my money twice for a transaction. Who knows why.
    Funds frozen all day. Not resolved.
    All my previous trades were fully clear and funded. No issues. I put funds in today to trade... and my funds were frozen to the same value of previous trades. Clearly an error.
    No explanation. Not resolved. Couldn't trade today.
    pretty outrageous.

    Makes me query the safety of my account and weather I'm with the wrong crew.
    How often will this happen in future?
    Is this platform safe? It's clearly unstable... and problems clearly cant be resolved within a good time frame. I'd love to know if comsec is more reliable.
 
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