TCL 0.25% $15.93 transurban group

more transurban city link problems

  1. 855 Posts.
    In my view Transurban should be checking statements and notifying customers not waiting for the few customers to follow it up.
    Well done Transurban!!!

    CityLink drivers pay more
    By Andrew Heasley
    Transport Reporter
    March 25 2003

    Some motorists on the CityLink tollway were overcharged on days of heavy congestion last year.

    CityLink confirmed yesterday that the errors occurred in an unknown number of cases when slow-moving vehicles took longer than the time allowed by the tollway's computer to travel between toll points.

    Motorists were billed for segments of separate journeys, rather than one continuous journey - even if that's what they travelled.

    CityLink said the overcharging was limited to congested days in November and December last year.

    The problem had since been rectified by doubling the time allowed for a trip to be classified as a single journey, CityLink spokeswoman Jasmine Sussex said yesterday.

    The cost of long, single journeys are capped and are significantly cheaper than paying for separate trip segments.

    The overcharging came to light after Paul Longfield, a computer programmer from Flemington, found anomalies in his CityLink bill. He discovered he had been billed for three tollway trips a day, when he had made two unbroken trips between his home in Flemington and workplace in Kooyong. "About every six days... my statement indicated that I'd had three trips instead of the usual two trips - one in each direction," he said.

    "Trips made on CityLink during heavily congested times are incorrectly over-charged by $2.19 - the amount credited back to my account for each 'three-trip' day.

    "If you multiply that by the thousands of people affected each time by the number of times per year, it probably adds up to a substantial bonus for CityLink.

    "They readily admitted it was happening . . . they were more than happy to give the credit, they knew it was just one (unbroken) trip."

    Ms Sussex said that the error occurred in the lead-up to Christmas during times of heavy traffic when Mr Longfield's journey took him a bit over a minute more than the time allowed by CityLink.

    "But since mid-December we've doubled the time allowed," she said, taking the time allowed for Mr Longfield's trip to 20 minutes.

    "We think it's unusual, we haven't seen this happen in this way before," she said.

    "If people think there's a problem, we invite them to check their statements and get in contact with us."

    This story was found at:
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